Increasing demand of Emergency Services in our community has driven us to build a new Emergency Department. There will be 30 private patient rooms and a lavishly-spaced waiting area.  The enhanced technology, expanded space, modernized layout and private patient rooms to improve privacy will add comfort and heightened satisfaction to your ER experience at Jameson. Construction of the new Emergency & Surgical Departments building is scheduled to begin in March 2011.

Services Provided 

Jameson’s ER also serves as a Medical Command Facility allowing paramedics to begin treatment in the field through radio communications with Jameson’s Emergency Department physicians. 

 

We are affiliated with the Pittsburgh Poison Center, creating a direct link with the foremost information and intervention measures available.

 

When you arrive at the Emergency Department, you will have a conversation with the triage nurse who will evaluate your condition. You will then speak with a team member who will register you into our system by documenting your address, health insurance and similar information. 

 

After registration you will be asked to have a seat in the waiting area and up to two guests can receive their visitor badges to be with you when you are taken to an ER suite.  When called, you will be taken to either Side A, Side B or FastTrack (described in the next section). As you would expect, patients who are the most acutely ill and injured must be seen first. We are sensitive that all patients are having an emergency. Our staff is seasoned and highly attuned to evaluating and prioritizing patients based on acuity of care.  Our average wait time from triage to being placed into an ER suite is approximately 20 minutes. This statistic is below the national average. Total time in the ER is typically several hours due to laboratory or medical imaging testing, analysis of the results, physician consultations as well as demand conditions and current patient volumes of the Emergency Department. It is our goal to keep in constant communication with you to keep you information of what is transpiring, what the next steps are and overall expectations for the length of your visit, treatment options and future plans - admission, discharge, transfer and so on. 

 

It is very important to know, if you see patients who seem less severe than your or your loved one’s condition being called before you, it is probably because they are going to a different section of the Emergency Department called FastTrack. FastTrack is for less severe cases and treatment is provided by specialized nurses and Certified Registered Nurse Practitioners (CRNPs). Your condition may warrant seeing an Emergency Medicine physician or other specialized physician that is being called in especially for you. Understanding FastTrack as well as the needs based on your condition can provide you with an appreciation that there are various levels of care that are being managed simultaneously and we have put effective systems in place to best prioritize and provide the highest level of care to our patients. 

 

No Tolerance Policy for Violence in the ER

Maintaining a safe environment for our patients, visitors and staff is our responsibility. Security personnel is staffed at all times in the Emergency Department. In instances where violence is threatened or demonstrated, profanity is used or individuals in the ER are non-compliant with requests made by hospital staff and security, the police department will be notified.

 

Jameson Hospital North Campus

1211 Wilmington Road

New Castle, Pennsylvania 16105

724-658-9001 Ext. 5221

 

Twenty Four (24) Hours, Seven (7) Days a Week, 365 Days a Year