For Patients

Download the Jameson Hospital Guide to Patient and Guest Services

Upon entrance to Jameson North hospital, if you need help finding your way, please stop by the Concierge Services Desk or for information visit the Guest Services Desk, both desks are on the right wall as you enter the main entrance. If you would like to register, proceed to the Registration Desk straight ahead, just past the first bank of elevators on your left. If you are entering between the hours of 6pm and 6am, please register in the Emergency Department located on the Ground Floor.

Billing Questions
Financial assistance is available for un- and under-insured patients of Jameson. Income guidelines determine the amount that a patient is eligible to receive in charity care. If your income exceeds the maximum requirements to have your bill written off in part or in full, we offer flexible payment plans and discounts. For more information, please call our Business Office at 724.656.4189.

As a not-for-profit organization, Jameson Health System provides life-saving care and services to the residents of our region regardless of health insurance coverage or ability to pay. Each year, JHS provides approximately $20 million in charitable services for Community Benefit. Learn about our Free Care Policy

Cell Phones
Cell phones are permitted in select areas of the hospital. Please be conscious of “no cell phone” signs that are posted in certain areas of the hospital. We also request that cell phones not be used during communication with the doctors and staff with you and your family so that correspondence is not interrupted with third party conversations.

Guest Meals for Family & Visitors
If your visitors would like to dine with you, simply ask your Nurse, Aide or Nutritional Services Representative to order a guest tray for your visitors. A guest tray is $5 and a cash payment is required to place the order. Guests may also visit the Cafeteria on the 1st floor for a wider variety of food selections or visit the Hostess Shop in the main lobby of the 1st floor for home-cooked comfort food, soups, hotdogs and (everyone’s favorite) – milkshakes!

Hand Washing / Infection Control
You will notice that our employees wash hands often. Jameson consistently receives maximum achievement levels for infection control. There are many strategies and factors that go into our scores. One of the easiest and most effective strategies is frequent hand-washing by all staff for our patients’ safety.

ID Bracelet / Unique Identifier Checks
You may wonder why every single time someone speaks to you, gives you medication, draws your blood, etc. they ask to see your hospital identification bracelet. This is a #1 Patient Safety imitative to ensure that you are receiving the treatment or medication that has been ordered for you.

Meal Selection
Food is an important element of your experience and coming from a community with some of the best homemade ethic cuisine, we take our food seriously! Homemade rolls, thoughtful main dishes and delicate desserts help to make you feel at home. We want to make sure that you have your choice to try some of your favorite dishes while you are staying with us. A Nutritional Services representative will communicate with you daily to optimize your selections.

It is important to remember, based on your medical condition or procedures that are schedule for you, we may have orders from your doctor that you cannot eat or be given a restricted diet of low sugar or low sodium, for example. Trays with restricted diets will, of course, taste a little differently than a non-restricted diet tray but our cooks put their heart and soul into each plate to give you a meal that is a comfort of home.

Medical Information Library
You can find answers to your health-related questions in our Medical Library located in the School of Nursing building, across from the main entrance of the Emergency Department at Jameson North. We have a wide variety of materials for you to explore and the assistance of our Librarian is also available. For medical information online, we recommend the links that can be found under the Health Education main menu of our website. 

Medical Records
To obtain copies of your medical records and information

Notary Services
If you require notary services as an inpatient, call the operator by dialing 0 and request to schedule an appointment with one of our in-house notaries to accommodate your needs.

Organ & Tissue Donation
When your loved one passes, it may provide comfort to know that through the charity of organ and tissue donation, their spirit can live on by saving lives and helping others. The Center for Organ Recovery & Education (CORE) is the organization that manages donations that are sourced through Jameson. Our nurses and staff as well as representatives from CORE are glad to speak with you to help you make the decision if organ donation is the option right for you or your loved one.

Patient Advocate
It is our goal to provide each and every one of our patients with an experience that is positive and one that is worth recommending to your loved ones when the time comes that they choose a facility for their healthcare. A Patient Advocate will be available at your request if there is anything that can be done to enhance the quality of your experience – whether it is as an inpatient or outpatient. A Patient Advocate can be requested from the operator by dialing 0 when inside the hospital and by calling our main number when outside of our facilities at 724.658.9001.

Patient Privacy, Dignity and Ethics
Upholding The Patient Bill of Rights is of foremost concern to us. We firmly protect Patient Health Information (PHI) under The Health Insurance Portability and Accountability Act (HIPAA). Beyond confidentiality and keeping health record information secure, we respect our patients’ rights to their dignity and privacy as a patient within our Health System. We will make every effort to ensure that you have a secure comfort level with the delivery of your care.  If you feel that you are at a crossroads with making a medical decision and have already consulted with your physician(s), family members, clergy or other health care providers, you can reach out to a Patient Advocate to help you can objectively help you to evaluate your options. A Patient Advocate can be requested from the operator by dialing 0 when inside the hospital and by calling our main number when outside of our facilities at 724.658.9001.

Social Services
If you have a need for a Social Worker, you may dial 0 or from an outside line call our main number at 724.658.9001 and request a Social Worker, at any time of the day or night.

What to Bring
You may want to bring slippers with non-skid soles, a robe, your toothbrush and any amenity from home that will help to make your stay more comfortable.