Quality Driven
Hardwired Excellence: Patient Experience + Quality Outcomes

Quality Initiatives & Recognition

• HighmarkQualityBLUEMaximum Achievement Level FY2012 projects
• Readmissions, Central Line Associated Blood Stream Infections, Diabetes Identification, Sepsis
• Highmark QualityBLUE Regional Best Practice Hospital for Surgical Safety
• UPMC Quality Initiative Best Practice Perinatal and ED Readmissions
• Voluntary Hospitals of America HEN project Falls Reduction
• Voluntary Hospitals of America Achieving Patient Care Excellence Award: CAUTI Elimination
• UnitedHealthcare Gold Star Program Recognition national leader in hospital-acquired infectious disease reduction
• HealthGrades Recognitions

  Emergency Medicine, Gynecological Surgery, Cardiac Interventions, Congestive Heart Failure, Pulmonary Care, Chronic Obstructive Pulmonary Disease Treatment & Outcomes

• For more information, visit Quality

Patient Experience Initiatives

• Patient/Family Focused Communication Pilot
  aimed at decreasing readmissions with enhanced multi-departmental team collaboration and communication with the patient/family: in-hospital & post-discharge physicians, nursing, pharmacy, case management, social work, nutritional, environmental, etc.
• Inpatient Sister Unit Pairing cross-training and shared resources
• ER Bedside Reporting shift-change report with patient/family at bedside
• JHS-wide Customer Service Initiatives
• Consistent Messaging (Scripting) & Proactive Communication
• Proactive Service Recovery
• Embracing Family & Guests as Customers
• Point of Care Rehabilitation Services (at the bedside)
• 2012/2013: Health System Wide Customized Consistent Messaging

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